Returns

 

WHAT IS YOUR RETURN POLICY FOR NEW PRODUCTS?

ARmA15 stands behind the quality of everything we sell and hope you’re happy with your purchase.  Our products are fully warranted against defects in materials and workmanship with a lifetime guarantee.

If the item you received from us is not the item you ordered or it is damaged in some way, we will make every effort to replace it as soon as possible or we will gladly take back the item and credit you the merchandise price along with shipping and handling costs.

If you find a newly purchased ARmA15 product unsatisfactory for any reason we will accept it back within 45 days of purchase date for a full refund or exchange for another item(s).  Items returned must be in like new resalable condition. However, in either case, return and/or redelivery shipping costs are the customers’ responsibility.

WHAT IF I HAVE A DEFECTIVE PRODUCT?

If you ever experience an issue with a ARmA15 product at any time, please contact us directly and we’ll do everything reasonable to help you.

HOW DO I MAKE A RETURN?

To make a return, please take the following steps:

  • BEFORE returning any products please contact us first to receive an RMA number (Return Merchandise Authorization) and prominently write it on the outside of the package.  Packages will not be accepted without an RMA.
  • Include a note containing your name, shipping address, phone number and email, and reason for the return (including, if applicable, information about the firearm and usage environment for defective returns). Please include a copy of the receipt if possible as well.
  • Wrap the item with quality padding and place in an appropriate box for shipping.  We recommend insuring your shipment and obtaining tracking information in case the package is lost in transit.  If return is damaged due to shipping carrier you must file with your shipping insurance company to collect on insurance claim.  We can not return/refund products that are not in like new resalable condition.
  • Packages must be returned prepaid- we do not accept COD packages. All refunds will be applied to the credit card used for the original purchase. You should allow one to two billing cycles for the refund to appear on your statement.

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