Returns & Exchanges

ARmA15 stands behind the quality of everything we sell. Start with a message so we can help with your return, exchange, or product issue.

Request return help by email

30-day returns & exchanges

• Newly purchased products may be returned for a refund, minus a 10% restocking fee, or exchanged for another item.
• The returned item must be delivered to us within 30 days of the date you received it, as shown by tracking.
• Items must be in like-new, resalable condition.
• Return shipping and any redelivery shipping are the customer’s responsibility. Original shipping charges are not refundable.

Wrong, damaged, or defective item?

If you received the wrong item or an item that arrived damaged, contact us so we can arrange a replacement as soon as possible or take it back and refund the merchandise price.

ARmA15 products carry a lifetime guarantee against defects in materials and workmanship. If you experience a product issue at any time, contact us and we’ll do everything reasonable to help. Describe the issue and include relevant firearm and installation details.

How to make a return

1. Contact us before shipping anything. Use our contact form to request a Return Merchandise Authorization (RMA) number and the return shipping instructions. Packages without an RMA will not be accepted.
2. Include your details. Provide your name, order number or receipt, shipping address, email, phone number, and reason for the return. For a defective item, include the firearm and usage environment when relevant.
3. Pack it carefully. Write the RMA prominently on the outside of the package. Use suitable padding and a sturdy box. We recommend tracking and shipping insurance. Shipping damage claims must be made with your carrier or insurer; items returned for a standard refund must arrive in like-new, resalable condition.
4. Ship prepaid. We do not accept COD packages. For a 30-day return, allow enough transit time for the package to reach us before the deadline.

Refunds are applied to the original payment method. Allow one to two billing cycles for the credit to appear on your statement.

Address changes & cancellations before shipment

For an address correction, send your order number, name, and the complete correct shipping address—including city, state, and ZIP—through the contact form before the order ships. Written details help us avoid transcription errors.

Orders canceled before shipment are refunded minus the 4% cancellation deduction.

Checking a backorder?

For current stock information and backorder shipping estimates, visit Backorder & Shipping Updates. All backorder status updates are kept on that page.

Email is the fastest way to reach us. Send your message through the contact form. We often reply within minutes during work hours, though response times vary.